World Green Line helps customers plan customs clearance as part of a freight shipment. Tell us where the cargo is arriving, what it contains and whether you need clearance support, onward delivery or both.
Prepare the shipment information
Collect the commercial invoice, packing list and transport document. Identify the shipper, consignee, commodity and agreed Incoterm. Confirm any additional permits or certificates for the actual shipment.
Coordinate arrival and release
Confirm who handles the declaration, inspections, documents and release. Share updates to the cargo details early and coordinate collection once the shipment is available.
Plan for charges and timing
Clearance timing depends on the shipment, paperwork and any inspection or approval. Ask which services and charges are included and whether storage or onward delivery is handled separately.
Request a freight quote
Share your shipment details in the quote form or contact the freight team to discuss the route and service scope.
Preparing for customs clearance
Accurate cargo information helps the team prepare for declaration and clearance. Reconcile the invoice, packing list and transport document before the goods arrive.
Customs clearance workflow
The exact sequence depends on the shipment and route. Confirm who owns each step before dispatch and share any document changes with the freight team.
1. Verify importer details
Confirm the importer, consignee and any authorised representative before filing the shipment.
2. Prepare the declaration
Match the goods description, quantity, value and supporting documents to the actual shipment.
3. Complete document or cargo review
Respond to any request for supporting documents or inspection and coordinate access to the cargo where needed.
4. Confirm assessed charges
Review the assessed charges and confirm who will handle any payments required for release.
5. Confirm release and collection documents
Check that the required release and collection documents are available before booking pickup.
6. Coordinate the exit checks
Confirm the terminal or warehouse procedures for the planned collection.
7. Arrange loading and delivery
Coordinate the vehicle, loading window and final delivery address once the shipment is ready for collection.
Types of customs review
Confirm the requirements for your shipment
Requirements depend on the commodity, route and importer. Ask the responsible broker or customs authority which authorisations and documentation apply to your specific shipment.
Documents to prepare
Use the list below as a starting point. Additional documents may be required based on the goods and route.
- Import or order authorisation, where applicable
- Transport document or bill of lading
- Warehouse receipt or arrival documents, where applicable
- Commercial invoice
- Certificate of origin, where applicable
- Packing list
Importer and representative details
Share the importer and consignee information early. If a representative is involved, confirm who has authority to submit the documents and coordinate release.
What affects customs charges?
Charges depend on the shipment and the applicable customs assessment. Ask for an itemised estimate so you can distinguish clearance support, terminal charges, storage and delivery.
Storage and release timing
Timing varies with arrival, paperwork, inspections and release. Confirm any storage deadlines and arrange collection or onward delivery after release.
Discuss clearance support with our team
Tell us the goods, arrival point, delivery address and services needed. We can help you plan the freight and discuss clearance support and delivery options.